Start with the real ticket, affected product, impact, and known context.
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Preparing your workspace.
Preparing your workspace.
Ticket Resolve Now guides technicians from first symptoms to verified root cause—with the next best step, evidence intelligence, and clean handovers in one investigation.
Replacement device is Entra joined. Browser authentication succeeds.
Conditional Access or device compliance is blocking desktop clients.
dsregcmd /statusEach step updates a structured investigation state, so the next action is based on what the technician has already learned.
Start with the real ticket, affected product, impact, and known context.
Work through one reasoned, safe diagnostic action at a time.
Turn command output and observations into structured facts.
Generate documentation or escalate with completed checks intact.
Purposeful actions connected to the current hypothesis and expected evidence.
Extract useful facts without turning raw output into unsafe or noisy AI context.
See what is likely, what changed, and which causes have already been ruled out.
Bring approved internal guidance and playbooks into the investigation securely.
Create a clean record of cause, evidence, actions, verification, and outcome.
Escalate without forcing the next technician to repeat completed troubleshooting.
Build a repeatable troubleshooting practice and preserve what you learn from difficult tickets.
Standardize investigation quality while protecting customer context and improving handovers.
Ticket Resolve Now does not replace technician judgement. It keeps the reasoning, evidence, and decisions organised around it.
Ticket Resolve Now minimizes and filters context before provider calls. Existing cases and evidence remain accessible when AI is unavailable or disabled.
Read the privacy approachPlans are expressed through investigations, seats, collaboration, and retention—not token calculations.
Experience core guided troubleshooting in a personal workspace.
For IT professionals who want the complete investigation toolkit.
Coordinate technicians through shared cases, knowledge, and reporting.
Investigate across customers while keeping their context isolated.
No. It provides guided investigation and documentation. It does not include automatic remediation or hidden tenant access.
Existing cases, evidence, knowledge, history, and generated documentation remain accessible.
No. Context is minimized, bounded, masked where configured, and checked for secrets before provider processing.
Yes. Case, evidence, knowledge, playbook, reporting, and AI-context queries enforce workspace and customer boundaries.
Start with a personal workspace or bring your IT or MSP team. Build a clearer, repeatable investigation workflow from the first ticket.
Start your first investigation