Terms of Use
Provider: Amanah Innovations Pty Ltd (ABN 22 700 718 789), trading as Ticket Resolve Now.
Ticket Resolve Now is an assistive troubleshooting and documentation service. It works beside your existing ticketing system and does not replace it, access customer systems automatically, or perform remediation without an authorised person taking action.
Using the service
You must provide accurate information, hold the required authority for the environments you investigate, protect your account, and review AI output before using it in a ticket or customer communication.
Plans and limits
Features and usage allowances depend on your plan. Usage limits, including investigation, Quick Answer, script, seat, storage, and rate limits, may stop further requests when reached. We may suspend access for security, abuse, non-payment, or a material breach.
AI output
AI output is assistance, not a guarantee or professional advice. You remain responsible for testing commands, checking permissions, protecting systems, and deciding whether guidance is appropriate.
Content and privacy
You retain rights in content you submit. You grant us the limited rights needed to host, secure, process, and provide the service. Do not submit passwords, tokens, private keys, or information you are not authorised to process.
Availability and liability
We aim to provide a reliable service but do not promise uninterrupted availability or that every suggestion will be correct. To the extent permitted by law, use is at your risk and our liability is limited to the fees you paid for the affected service period. Nothing in these terms excludes rights that cannot lawfully be excluded.
Questions about these terms can be sent through the Ticket Resolve Now support or feedback channel.
Status: Draft; obtain qualified legal review before relying on this document in production.