Privacy Notice
Entity responsible: Amanah Innovations Pty Ltd (ABN 22 700 718 789), trading as Ticket Resolve Now.
We collect account and workspace details, case content, evidence, knowledge articles, usage events, security logs, and feedback to provide, secure, troubleshoot, improve, and support the service.
AI processing
When an AI feature is used, we minimise and sanitise the context first. Secrets are blocked, and identifiers may be masked according to workspace settings. Only the information needed for the requested feature is sent to the configured AI provider.
Customer boundaries
For MSP workspaces, customer cases, evidence, and approved knowledge are scoped to the selected customer. We do not intentionally mix customer contexts.
Storage and retention
Retention depends on the workspace plan and settings. Authorised users can export data and request deletion. Operational logs use safe metadata and correlation identifiers rather than raw prompts where possible.
Sharing and rights
We share data only with service providers needed to operate the service, legal or safety authorities where required, or people authorised by your workspace. You may request access, correction, export, or deletion through your workspace administrator or support channel.
Contact
For privacy questions or requests, use the Ticket Resolve Now support or feedback channel and include your workspace details without sending passwords or secrets.
Status: Draft; obtain qualified legal review before relying on this document in production.